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Our ProcessHow We PriceTurnaround TimesSending Us MaterialsTimecoded TranscriptsTrue vs Clean VerbatimWhat You GetUK & Ireland CustomersClient Area
More Info On:
Sending Materials for Transcription
Establish an account.
Before we can work on any of your materials, you must sign up for an account.
Uploading Digital Files: WAV, MP3, MOV, MP4, AIFF, etc.
Option 1: Easy Upload
Option 2: establish an FTP account on our server.
Do not e-mail audio to us. Files sent over the internet can only be uploaded using Easy Upload or FTP.
Sending us a Hard Drive full of footage
We can accept your USB or Firewire Wire 800 hard drive in lieu of uploading or DVDs. There's a $30 handling fee for this. Additionally, if we need to render the footage down to a smaller size, then we charge $25 per hour of render time. Please consult with us in advance regarding the format of the footage on the hard drive. We can only handle certain formats. Render times vary based on the size of your source files and the speed of the hard drive sent in.
When preparing the footage on your hard drive, organization and a rational nomenclature are key. Do not just send us the hard drive your camera person gave you !!!
Key Issues when sending a hard drive:
In the event that we have to spend time fixing any of the issues listed above, a fee of $25 per hour will apply to the order. For example, if you send us a drive with a folder of files called "John Doe" interview and inside it are a bunch of 2-minute files labeled "0001.mp4", "0002.mp4", ... , "0072.mp4", "0073.mp4" that all need to be edited together into one interview, then our hourly labor fee would apply to deal with that.
Physical Tapes, CDs, Video Cassettes, Mini Discs, etc.
Please include a submission form in the box or envelope you use to deliver your materials.
Please review our duplication guidelines to avoid problems with your dubs.
Failure to include a submission form will delay your turnaround time. If you're in a hurry to send the tapes, you may also fax us the submission form if it's not filled out by the time you send your materials to us.
Send audio materials and submission form to:
Our normal office hours are from 9:00 AM to 6:00 PM, Monday to Friday, Pacific Time. Our office in Glendale is located near Central Downtown Los Angeles. (5 to 10 minute drive)
Do not use Fed Ex's "First Overnight" Service. They will not leave packages without signature and we are not open during that time frame. Use "Priority Overnight" instead.